FAQ - A list of answers to our most Frequently Asked Questions
Our Used Kids Clothes
Are the clothes in good condition?
Yes. Growth Spurtz sell used kids clothes that are in good condition and meet our strict quality standards. We check items by hand to ensure that they are free of rips, stains or holes, and we wash clothes as necessary to ensure that they are in clean condition. We cannot promise everything will be crease-free due to the nature of our storage and due to posting.
Our new and used kids clothes are all items that we are happy to pay for ourselves. The majority of clothes will show minor signs of wear as they are second hand, but they will have plenty of wear left in them. Some will even be mint or brand new! We understand the importance of knowing condition before purchase, and so all of our used kids clothes are graded into one of 5 categories. We provide any additional information in the item descriptions. Please visit our Condition Grading page for further details.
Any item that does not make the Growth Spurtz grade will either be recycled or donated to charity. We do not throw anything away.
How often do you add new clothes?
We add new items to the website every week to ensure that there are a wide selection of clothes to choose from. We keep up with the seasons, but you will be able to buy shorts in December and sweaters in summer too because that's how we like to do things around here!
As a small business we hope to be able to add more and more items as we grow.
Where do the clothes come from?
Growth Spurtz clothes come from families who are looking to de-clutter their homes. From children who have outgrown them faster than you can say ‘Growth Spurtz’! That’s why our role is an important one; we bring you great quality new and used kids clothes that would otherwise be thrown away and sent to landfill. Instead they will be enjoyed again by your little ones!
Where do you deliver to?
We deliver throughout the UK and Europe. We can also quote for other parts of the world as postage costs will vary depending on location.
How will my items be delivered?
Items in the U.K. are sent via Royal Mail or Courier Service. We have an express delivery option and we also offer FREE standard delivery for all orders of £30.00 and over. Please see the Delivery Information page for full details of our postage charges and delivery timescales for all destinations.
Can I return an item for a full refund?
Yes, we accept returns within 14 days of receipt of the item. Please visit our Returns page to read our Returns Policy.
Selling to Growth Spurtz
Can I donate or sell my children’s clothes to you?
Yes, we are always on the hunt for good quality second hand kids and maternity clothes. We will gratefully accept donations, or you can sell your clothes to us providing that they meet our quality requirements. Please visit our Sell to Us page for further information.